『 TERMS OF SERVICE 』
1. What I DO(s)
2. What I DON'T(s)
3. Price List & Gallery
4. Materials I Use
5. Commission Process
6. Disclaimer & After Care
7. Commission Form
1. What I DO(s)
• Face-up Services : Doll face-up/painting , body blushing, doll's fingernails, toes painting & some types of tattoo. Custom animatic eyes (16mm / 20mm / 22mm)
• Doll Modification : Pierce earring hole
• Doll Restring & Wiring
• Please ask if you I do specific service you required
2. What I DON'T(s) DO
• I DO NOT WORK ON RECAST/ FAKE doll. I have zero-tolerance on recasts
• Blushing doll parts with air-brush finishing. There will be minimal colour separation as I blush them manually with hand brush
• Copy another artist's artwork (unless you have the permission) but it will not be 100% perfect becauseI have my own face-up style
• Matching resin painting on neither body & face
• Major doll modification such reshaping, open/close eye holes, mouth opening (at least not yet)
• Small vinyl/plastic doll face painting especially that requires eyes painting
• Wig styling/re-style
3. Price List & Gallery
Please click PRICE LIST to check current price list
Please click GALLERY to view my previous face-up works
4. Materials I Use
5. Commission Process
Price
• Commission price is non negotiable
• Price online is currently within Malaysia (MYR) only. If you're from oversea I will send you different price list in USD
• You will bare the shipping cost to send over me and return to you. You may pick your shipping provider of your choice
• Any additional costs such as insurance (if requested), PayPal fees, and seller platform fees will be covered by you
Communication
• All general exchanges such inquiry & updates will be on your preferred platform (e.g Instagram DM)
List of Item You Should Include
• Doll part(s) - head, body parts that required face-up
• Face-up cover for head face-up and other protection bag / wrap of the doll part
• Doll eyes - to capture the final doll look
• Doll wig for reference on eyebrows colour etc & final doll look
• Eyelashes, jewellery (if needed and you providing your own)
• Provide a good & secure packaging box to avoid any damage / loss during transaction
Process
• Commission may take 3-8 weeks and starts from the date doll part arrives to me
• If you required a rush commission (if I'm able to), the cost may (+)100%-200% from the current price
Disclaimer
• Make sure you have your doll in your hand before reserving commission slot with me. I don't accept booking in advance
• Your reference pictures may contain another artist's work and I will not 100% replicate it. The painting will be my own style. Please consider to check out my previous work gallery and approve my style before commissioning me
• I don't duplicate my previous face-up on same sculpt, unless the previous doll belongs to you or you wish to restore a faded/damaged default face-up
• Doll sculpt has limitation on potential look. Please be realistic with the reference image & appearance you're going for
• Please understand there might be imperfection on my work such dust tiny fleck remains that gets caught in the sealant / not symmetrical line / different colour pallet from sketches and your preference but I'm doing my best to imitate and following your instruction.
• Do disclose any damage/irremovable mark your doll might have so I know it's not happening during transit
• I'm not responsible for any loss or damage during shipping. Though, I will help you to file an insurance claim if accident occurs
• If you don't want any of your commission shown publicly I will understand. Please mention that when you contact me
• Please be patient with me and understand an artist just a human with real life commitment to deal with
Refund Policy
• DON'T cancel a commission slot simply because you changed your mind and decided to go with a different artist, etc. You can always send a different doll instead
• In special case, rarely happen - you're unhappy with the face-up result and it's my fault for not reading the instruction, I agree to pay 40% of the face-up cost exclude shipping & additional external fee
• The full refund that acceptable to me is when doll is damaged during transit to me. You are still responsible for the shipping cost of returning the doll to you
• If you accepted the final photo/video as they are and the head is returned to you, I cannot issue a refund
After Care
• Please remember this is a hand-painted work and delicate compared to a regular company's face-up
• Don't frequently touch and wet the painted area to avoid accidental damage such as scratches, chips, clouding/fogging, bubbling, flaking, etc.
• It's advisable to wear gloves when attaching the head/faceplate and be cautious of your nails and putting too much pressure on the face-up
• Be mindful of where your doll/face-up is placed; make sure it's in a dry environment. Any excessive humidity, high/low temperature, and other factors may affect the longevity of the face-up
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